Cancellation and Refund Policy
DAY HIKES
If you cancel more than 3 days out — refund 100%
If you cancel between 3 and 2 days out — refund 50%
If you cancel less than 2 days out refund is not available
Instead of a refund, you can transfer your deposit to another hike
MULTI-DAY TREKS AND JEEP TOURS
To book your spot, you'll need to pay a deposit 50% of the trek or jeep tour cost.
For treks and tours, there is a non-refundable deposit of 20%
If you cancel more than 10 days before the trip, we refund 30%
To of the booking confirmation, the remaining balance must be paid 10 days before the event.
If we cancel the trip or change the dates, you get a full refund or credit.
INTERNATIONAL AND CORPORATE TOURS
To grab your spot, you'll need to pay a non-refundable deposit of 20%
The rest of the balance is due 10 days before the trip starts.
If we cancel the trip or change the dates, you get a full refund or credit.
We'll process your refund within 14 days after your request is approved.